For small teams getting started with ITSM.
forever
NovaDesk branding on portal
Core ITSM for growing IT teams and MSPs.
per agent / month
Minimum 3 agents · Billed monthly or annually
The complete platform for mid-market IT operations.
per agent / month
Minimum 5 agents · Billed monthly or annually
Compliance, security, and scale for regulated organizations.
talk to sales
Minimum 25 agents · Annual contract
All prices in USD. Applicable taxes are added at checkout. Annual billing saves approximately 17%.
Everything you need to know before signing up.
An agent is any user who can respond to tickets, resolve incidents, or manage the platform. End-users who only submit requests through the portal are not counted as agents and do not consume a seat.
Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period. You can manage your subscription from the billing page.
You will see a notification in-app when you approach 80% of any usage limit. You can upgrade at any time, or purchase add-on packs (extra AI Resolutions, for example) without changing plans.
An AI Resolution is any action completed by our AI agents — triaging a ticket, sending a reply, classifying a request, or retrieving a knowledge article. You only pay for successful outcomes.
Yes. We offer a 14-day satisfaction guarantee on your first paid invoice. See our Refund Policy for details.
Yes. Annual plans save approximately 17% compared to monthly billing. You can switch to annual at any time from the billing page.
We accept major credit and debit cards (Visa, Mastercard, American Express), plus PayPal and local payment methods depending on your region. Enterprise customers can pay by wire transfer.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256), isolated per tenant with PostgreSQL Row Level Security, and hosted on SOC 2-compliant infrastructure. See our Privacy Policy for full details.
Book a 20-minute walkthrough with our team. We'll help you size the right plan for your volume and workflows.